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Shipping Policy

Shipping Policy

Last updated: September 2026

Thank you for supporting my art! Every order is carefully packed and shipped from my studio. Please read below for details on how and when your artwork will arrive.

 

1. Processing & Handling Time

  • Ready-to-Ship Items (Originals & Prints in stock): Orders are processed and packed within 2–3 business days (Monday through Friday, excluding major holidays).

  • Made-to-Order / Custom Prints: Fine art prints made to order require 3–5 business days of production time before shipping. 

  • Large Originals / Commissioned Pieces: Large stretched canvases or crated works require custom protective crating and may take 5–7 business days to prepare before dispatch.

 

2. Domestic Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on the size, weight, and destination of the artwork. 

  • Standard Shipping (USPS Ground / UPS / FedEx): Arrives in 3–7 business days after processing.

  • Expedited Shipping: Available at checkout for an additional fee if you need your art delivered faster (1–3 business days).

  • Free Shipping: Offered on domestic orders over $100 (or your preferred threshold). 

Note on Packaging: Small prints are shipped flat in rigid mailers or rolled in heavy-duty tubes. Original paintings are wrapped in glassine paper, bubble wrap, and shipped in sturdy double-walled art boxes.

 

3. International Shipping

  • I currently ship to select international destinations. International shipping rates and transit times (typically 10–21 business days) are calculated at checkout. 

  • Customs, Duties, and Taxes: International buyers are responsible for any customs fees, import duties, or local taxes imposed by the destination country. These are not included in the item price or shipping cost. 

 

4. Tracking & Confirmation

  • Once your label is printed and your package is dispatched, you will receive a shipment confirmation email containing your tracking number.

  • Tracking updates may take up to 24 hours to appear active in the carrier's system.

 

5. Lost, Stolen, or Damaged Packages

  • Damaged Goods: All shipments are fully insured. If your artwork arrives damaged, please save all original packaging materials and take clear photos of the damage and the box. Contact me at LiisaMaartinez@gmail.com within 48 hours of delivery so I can file a carrier claim and arrange a replacement or refund. 

  • Lost Packages: If tracking shows your package was delivered but you cannot locate it, please check with neighbors or your local postal office first, then reach out within 3 days so we can open an investigation with the carrier.

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