Refund Policy

I strive to be as transparent as possible when it comes to the paintings and prints that I sell through my website and I want you to be delighted in your purchase. If there are issues with your order in anyway please read below to see how I can help you and don’t hesitate to reach out to me at LiisaMaartinez@gmail.com or via the contact form found here.

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Return & Refund Policy for Liisa Maartinez Art

Thank you for supporting my art. If you are not completely satisfied with your purchase, please review my return guidelines below.

Original Art & Prints

• Timeframe: You must contact me within 7 days of receiving your package to request a return.

• Condition: Items must be returned in their original, undamaged condition and packaging.

• Final Sale: All custom commissions, sale items, and digital downloads are final sale and cannot be returned or refunded.

Damaged or Lost Shipments

• If your artwork arrives damaged, please take photos of the packaging and the damaged item immediately and email them to LiisaMaartinez@gmail.com within 48 hours of delivery so I can file a claim with the courier.

• Replacement or refund options for damaged items will be handled on a case-by-case basis.

Return Shipping Process

• The buyer is responsible for return shipping costs unless the item arrived damaged or incorrect.

• Please use a trackable shipping service and pack the artwork securely. I cannot issue a refund for items lost or damaged in transit back to my studio.

Refunds

• Once your return is received and inspected, I will send you an email to notify you that I have received your returned item.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–7 business days.